With the rapid development of coatings enterprises and the changing demand of consumers, especially in the sales and after-sales service areas, the changes are more obvious. From the traditional selling paint products to the development of selling paint services. Obviously, the status of consumers is gradually improving, the consumer's consumption concept is also tending to be rational, not only pay attention to the quality of paint, brand and price, pre-sale, in-sale, after-sale service quality also directly affects the quality of consumers'purchase decisions. Therefore, the image of the distribution shop is important, and the quality of service can not be ignored. Improve the concept of after-sales service of coatings, through continuous breakthroughs in innovative service initiatives, to personalize and humanized service to comprehensively improve consumer satisfaction with the use of coatings. 家装涂料重材料，但如何确保涂料使用后的完美涂装效果？这是许多消费者头疼的话题。花了几十万，甚至上百万买的房子，当然想把它装修得漂漂亮亮。于是很多人在装修时都都尽量买性能和品质都有保证的涂料品牌，但等施工效果出来后很多时候却又不尽如人意。这主要是施工技术问题影响了涂料的使用效果。
Home decoration coatings heavy materials, but how to ensure the perfect coating effect after use? This is a headache for many consumers. It cost hundreds of thousands of dollars or even millions of houses to buy, and of course, I want to decorate it beautifully. So many people in the decoration are trying to buy performance and quality assurance of the paint brand, but many times after the construction effect is not satisfactory. This is mainly the construction technology problems affecting the use of paint.
As the saying goes, "three-part paint, seven division of labor," the same materials of paint and construction tools, because different workers are commonly known as the "painter" and the effect of painting technology will be very different. Therefore, consumers should pay special attention to the selection of construction personnel when decorating. However, the certification of the construction master is not sound enough, in the actual construction, different construction personnel of different brands of paint recognition is different. Construction personnel use a certain brand of paint more times, will directly affect the brand's paint performance to master the degree, and this "degree" is often closely related to the effect of paint brushing. If you want to ensure that consumers can buy good quality coatings, can you also feel safe after using them? The importance of the after-sales service of the paint brand is even more prominent.
In the eyes of consumers, the service is mainly reflected in several aspects, such as the promotion work before sales, such as environmental performance of products, color matching, the introduction of the strength of enterprises, etc. Delivery in sales timely or not, the introduction of painters, and so on; as well as the return visit after sales, quality problems and so on. Consumers are the direct realizers of the interests of enterprises. A good paint brand really understands the consumer's purchasing motivation, and at the same time provides consumers with high cost-effective coatings products, excellent services, in order to form a benign cycle in the consumer group sales model.
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