Not long ago, I received a call from a customer who had not cooperated successfully. After communication, I learned that he had sought the offer of several floor suppliers last year. The floor of the workshop was made of epoxy floors. Due to the lack of knowledge of epoxy floor, and because the market to do the floor of the fish mixed, quotations are uneven. For the sake of cheap price, he chose the lowest price. At that time, we inspected the floor of his workshop and gave suggestions, each step of the construction process also explained to him, but also showed that such a low price even the cost is not enough, within three months there must be a problem, but he did not believe it. As a result, one month after the completion of the construction, the floor paint and cement floor separation, and the other side had been in a maintenance state for some time before, now because of artificial materials and other reasons, the home no longer maintenance, and he did not believe this home. Can see the current situation of the workshop's epoxy floor, he is now ready to cry, ah, the customer also fell into deep regret. He remembered the suggestions we had given him for the project and the problems he would have with the low price, which was exactly what we had said, so he immediately called us and asked us to deal with them. We made an appointment with our engineers to see the epoxy floor in the customer's workshop. We were also shocked. From the construction point of view, this must be a non-professional floor construction team. Some places already have fine sand. The ground is a bit like rags, quite ugly.
We give him the price from the beginning, to shovel out the old floor to re-construction of epoxy, his cost than the original low price many times, so in the first choice of manufacturers, we must carefully consider. We hope our customers will consider the quality as well as the price. Generally speaking, honest suppliers will not ask for prices, as our industry, of course, we should try to consider the needs of customers, customer concerns, honest quotation.
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